lJ
liezel J
1 reviews | Active since Dec 2013
02 Mar 2015, 14:25
Shocking mtn.
Previously with Nashua Mobile since 1998. Forced to move to mtn. Always been in debit order. Account always paid. Mtn added some random credit limit to account and when was reached, suspended my account. No answer on 808 call centre nr. Had to go to branch where holding for over an hour. Lost productivity from 7h30-15h30. Small business, so only means of communication. No explanation given. Limit was lifted. No intelligence behind limit amount, just a random nr. When my contract is up, it will be Good bye pathetic excuse for service. Can't wait!!!! to be rid of them.
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Replies (1)
MTN South Africa's replyOfficial
06 Mar 2015, 10:16Hello TheChiliTree,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The credit limit that has been put in place is as per the request from the NCA (National Credit Act). This is not a service that MTN provides to you. It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The credit limit that has been put in place is as per the request from the NCA (National Credit Act). This is not a service that MTN provides to you. It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply06 Mar 2015, 10:16
Official
Hello TheChiliTree,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The credit limit that has been put in place is as per the request from the NCA (National Credit Act). This is not a service that MTN provides to you. It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The credit limit that has been put in place is as per the request from the NCA (National Credit Act). This is not a service that MTN provides to you. It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Best regards,