LT
Leslie T
1 reviews | Active since May 2012
13 Apr 2015, 17:33
SHOCKING MTH NEGLECT OF CUSTOMER COMPLAINT
I've already logged my complaint on HelloPeter and further with MTN's customer services and with MTN's coverage service.<br> <br> Not one single response! Not one complaint reference number when requested!<br> <br> Obviously, MTN couldn't care less about their customers.<br> <br> I'm glad that two of my 24 month contracts expire in early May. I'll be switching to Vodacom.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
24 Apr 2015, 14:42Hello LJThorpe,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Due to network congestion and usage, we cannot guarantee the speed of your connection. We would like to assure you that we strive to provide the best service at all times and therefore constantly looking at ways of improving our service to all our valued clients.
Your query has been escalated to the relevant department and we anticipate a resolution of the issues within the shortest period possible.
I hope you find this response in order.
Kind regard,
Charles.
USD REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Due to network congestion and usage, we cannot guarantee the speed of your connection. We would like to assure you that we strive to provide the best service at all times and therefore constantly looking at ways of improving our service to all our valued clients.
Your query has been escalated to the relevant department and we anticipate a resolution of the issues within the shortest period possible.
I hope you find this response in order.
Kind regard,
Charles.
USD REQ:***
MTN South Africa's reply24 Apr 2015, 14:42
Official
Hello LJThorpe,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Due to network congestion and usage, we cannot guarantee the speed of your connection. We would like to assure you that we strive to provide the best service at all times and therefore constantly looking at ways of improving our service to all our valued clients.
Your query has been escalated to the relevant department and we anticipate a resolution of the issues within the shortest period possible.
I hope you find this response in order.
Kind regard,
Charles.
USD REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Due to network congestion and usage, we cannot guarantee the speed of your connection. We would like to assure you that we strive to provide the best service at all times and therefore constantly looking at ways of improving our service to all our valued clients.
Your query has been escalated to the relevant department and we anticipate a resolution of the issues within the shortest period possible.
I hope you find this response in order.
Kind regard,
Charles.
USD REQ:***