EM
Elector M
1 reviews | Active since Aug 2013
11 Dec 2015, 09:14
Shocking levels of Incompetence!
A few weeks back I app**** for another contract for my daughter with MTN - painful process of long queues and lots of back and forth between the dealer and vetting department. When I finally collected the phone I thought that was the end of the nightmarish service but alas! Turns out the number on the new contract has been RICA barred??? Now even after having received payment for service not rendered I have to go stand in ridiculous long queues to get it done when it should have been done when the phone was collected??? I'm beyond shocked at the levels of incompetence I have had to put up with from MTN! Shocking and totally appalled by the pathetic service!! SORT THIS OUT!!!
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MTN South Africa's replyOfficial
13 Dec 2015, 17:49Hello Komborerai,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the number *** is been Rica registered from now on it should work accordingly.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the number *** is been Rica registered from now on it should work accordingly.
warm regards
mike
REQ:***
MTN South Africa's reply13 Dec 2015, 17:49
Official
Hello Komborerai,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the number *** is been Rica registered from now on it should work accordingly.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation the number *** is been Rica registered from now on it should work accordingly.
warm regards
mike
REQ:***