SHOCKING LACK OF SERVICE - RE NEW CELLPHONE

<p>I h ave been a loyal MTN customer for many years. I signed a new contract on 4 Nov2016 and a SAMSUNG A5 (2016) was delivered to me on 8 Nov2016 as a warehouse issue. On 4 January 2017 the cellphone was handed in at MTN Shelly Beach KZN complaints being no WI-Fi-connection could be established and phone appears to overheat when charging. Mid January 2017 I was informed that the warranty assessment had been rejected because "no fault found". To date I have not received my cellphone back.....despite several visits to MTN Shelly Beach, numerous telephone calls to MTN CUSTOMER CALL CENTRE and several e-mails to ********** It would seem that my cell phone one has diappeared from planet earth and no one at MTN is interested to assist me. Needless to say : my bank account gets debited for a cell phone that I do not have........... </p>