Shocking lack of service by MTN !!!!

My previous 24 month contract ended in January 2020 . In early Feb 2020 I went to the MTN store in upper St Georges Mall in Cape Town and spoke to the sales person , a Mr Alan Duncan about opening a new contract with the purchase of a CAT S30 phone . We completed the initial paperwork instore that day and he said that as he did'nt have a CAT S30 in his store that day , he would get one the next day and then I could come in an finish the deal and collect the phone . When I called him the next day he informed me that he had been unable to get the new phone yet . The day after that I called again and he again informed me that he still had'nt been able to get that specific phone to his shop . I then told him to cancel my application for that CAT S30 and that I would look at purchasing one when I knew that he had stock of it in his shop , He agreed to my request to cancel the contract application at that time .

At the end of Feb /early March 2020 I noticed that an amount of R357.99 had been deducted from my Nedbank account with the ref : MTN SP A538939.... This being the amount for the contract that I had cancelled . I contacted Alan Duncan and showed him the deduction from my account and he informed me that he had notified the relevant cancellations department and that he had been assured that it had been done . He assured me that he would sort out the matter and that my money would be refunded . At the end of the next month the money , R357.99 , was again deducted from my account and I again went to the branch and was again told that everything would be sorted out . The issue was not resolved and the deductions from my account have continued every month up to the latest one in January of this year 2021 . in an attempt to sort out this issue I have emailed MTN customer care twice (21/04/2020 and 01/06/2020) and received no reply at all . Likewise I have also emailed Alan Duncan twice (02/06/2020 and 14/07/2020) and also received no reply at all . This is obviously poor and unacceptable customer service from such a large company .

Towards the end of last year I went to the MTN branch in Lower St Georges Mall in Cape Town and was assisted by one of the sales persons there ( Ashleigh ) who has been very helpful in trying to resolve this matter for me but she has also experienced great difficulty and frustration in getting this issued resolved from within the relevant MTN departments . So MTN has been deducting my money for one year now and I have nothing , no phone , to show for it . Every effort from my side in trying to sort out this issue has not worked and I am now at a loss how to stop further deductions from my account , and how to recover the money already deducted by MTN . Obviously I don't have a very good opinion of MTN right now !