Shocking lack of service and customer commitment

My daughter submitted an online cellphone renewal in December 2021, for a deal that included a Samsung smar****ch. December passed and nothing happened. When she followed up in January, she was told that the application process had been canceled. Despite numerous requests as to why this happened and to why she was never informed, she remains in the dark. She submitted another request and today learned that she will not be receiving the smar****ch as it is no longer been manufactured. I cannot believe the utter lack of interest and desire to what is right, that has been displayed by MTN. My daughter fulfilled the obligations expected of her and I feel that MTN should make good on the original deal – she is not responsible for their bumbling inefficiencies. And if it is not possible to offer that smar****ch then MTN should provide an acceptable alternative.