Shocking Lack of Service

We struggled for 4 days with the MTN Fibre to Home Call Centre to apply for the FTH. Call Centre is rude, unapologetic and unhelpful. Not sure whether they don't know how to assist or whether they are not interested. They refuse to escalate anything and refuse to give the contact detail of Supervisors / managers. Eventually succeeded to order the FTH through the website (which is most user unfriendly as well). Full payment was made and the confirmation stated that we will be contacted in 28 hours. Nobody contacted us. Eventually after 2 days I contacted them and was kept on the line for 29 minutes (of my own air time) with the end result that the Call Centre cannot assist and someone will call me the next day.I was contacted today by Mr Sukdeo who promised they will prioritize my order and (yet again) some else will call me to arrange for installation. A person from Huawei contacted me 10 mins later to advise that their sub contractor will contact me \at some stage"for installation. We would not commit to when this contact will be or when the installation will be and promptly told me they use a sub-contractor \""who has a lot of clients\"" and he cannot do anything about it. Shocking!"""