Shocking lack of empathy by MTN!!!!!
<p>This is an update on my previous MTN complaint, </p> <p> </p> <p>I have done the following thus far without any reply: </p> <p>1.Hello Peter.</p> <p>2. Emailed the legal department (4 times)</p> <p>3. Emailed Customer service (No reply)</p> <p>4. Inboxed them on Facebook (No reply)</p> <p>5. Posted on their facebook page (No reply)</p> <p>6. Had MTN store email them about the situation( No reply)</p> <p>It seems like this is one big Joke to MTN, they have broken a law set out by the NCA and yet have no sense of urgency to make contact with me!!! I swear that this will be my final year with MTN they have no sense of urgency when it comes to customer care. The worst part of the matter is that I have been informed that they have actioned something on my account which means my outcry for someone to make contact with me has been heard,MTN has just chosen to not call me!</p>