1 reviews | Active since Mar 2009
Shocking lack of any support
<p>Multiple cases have been logged with the coverage teams, with no response, not even after a response from MTN on Hellopeter. Logged a support call on MTN Active, had it closed without feedback. Please arrange for a senior manager to contact me regarding a way forward or cancellation, failure to contact will result in lodging with ICASA.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to senior management team of the network coverage division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to senior management team of the network coverage division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***