shocking insurance service

I started my claim process on the 24th of August, phone collected for repairs on the 4th of September and still being fixed! I get no response from [Email Removed] you can't phone as the insurance number has been out of service since August which is when I started my claim. I was promised a temporary phone that never materialised , and now I sit 3 weeks without a phone and no way of trying to find out when I can expect it back and wondering if I am ever getting my phone back. Insurance Ref number ***.<br> Think I will be changing service provider going forwards!