1 reviews | Active since Mar 2015
SHOCKING INSURANCE SERVICE
I filled in an insurance claim form three and a half weeks ago at the Gardens Branch in Cape Town. The phone has water damage and I even submitted a damage form with the insurance claim. Eventually my phone was collected for assessment and I have heard absolutely nothing. It has been nearly a month. When I inquire with MTN in Cape Town I am told to call the service provider and then ask for insurance. This, if my call isnt dropped usually takes 10 minutes to just get through to the insurance department. I AM DONE!! I pay in excess of R 200 a month for this insurance and I am seriously considering changing service providers because of this. I have heard that VODACOM can do this in a matter of days. This is not OK! SORT THIS OUT!
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,