SHOCKING FOLLOW UP ON MY PREVIOUS MTN POST.

SHOCKING FOLLOW UP ON MY PREVIOUS MTN POST.

After all the hardship and troubles mtn and dsv caused when I upgraded I expected senior people to pull their socks up.

I was so wrong - Assumptions assumptions!!

I never received an mtn statement for two months via sms or email. So I went to pay insatore and they could not access my account for some reason. So I paid the amount I was given upon upgrade as advised by the assistant.

Iater I received an sms stating that I have exceeded my credit, however I have my credit set at R0.00. I go into another branch and I am told they cannot tell me what is going on they cannot take my money and cannot say how much I need to pay. How ridiculous.

28/01 @ 12:17 Called 808 to query what is going on. I am told that I have my limit set at R0. 00 and it must have been an error. I am told what my account to be paid is and what it was for. THEY HAVE BILLED ME FOR INSURANCE WHIXH I DID NOT ASK FOR OR AGREE TO, WHEN I UPGRADED VIA CALL CENTRE I SPECIFICALLY SAID NO INSURANCE. Lets not forget that all the previous issues where because wod this agent who upgraded me! The consultant lays a clai. And provides me a ref number. She says I didn't receive ayatemtn as the details on the account have not been set. However I set my Ema and all details when I upgraded. MTN are quick to send an sms when you have to pay or when your balance is exceeded it seems, but they at eincapable of sending a mms to the cell number in question as they usually do? Very strange. Ref:1- ********** 3506.

@12:30 sms received with ref saying claim had been made. @13:14 sms received to say the claim has been resolved??

********** call 808 to query what has been resolved a s nobody has contacted me to investigate or to tell me the outcome. I am told to call insurance dep, I tell the consultant again tee the sms said It ha sbeen resolved so I am calling to find out the outcome. She tells me the sms said to call insurance when It did not. Mtn should be calling their insurance dep and the call center and agent responsible as it is an internal error, not the customer to get the run around Again! I take the number down and I thank her.

Ref: ********** 52

I am beyond disappointed having been a customer for 12 years with mtn.

I want nothing to do with them, I don't want to keep my number and in fact they can take the phone back and pay me my money back since I have had disgusting customer service for the day I upgraded via their poorly trained call center agents. Totally unfair and unacceptable that I have ha such a bad experience and this upgrade is new.

I didn't want to upgrade with mtn however I did and I must say I deeply regret it. Nothing but a hard time and BAD call CENTRE consultants.

Guy's trust your gut and never sign up for things via these call center agents, I was fooled that it would be different be Us wits mtn but I was very wrong.