Shocking Error Resolution

MTN did not supply me with my data bundle that I receive every month and they are also going to erroneously debit my account with over R4000 (my bill is R700 pm)....which I cannot afford. I escalated this problem more than 3 weeks ago and ABSOLUTELY NOTHING has been done about it. <br> An employee of MTN named Lebo has been trying to assist me and has escalated the problem 3 times, but she gets no response either. I have in the meantime needed to spend money on buying data bundles every week while waiting for this situation to be resolved.<br> MTN would be very fast to chase me if I did not pay my monthly bill, but when they make the mistake....they take their sweet time.<br> This is absolutely shocking and somebody needs to step up to the plate and take ownership of this situation!!!