Shocking emergency service
<p>My phone was ****** after hours but when trying to phone the emergency numbers to block the SIM and device it was either engaged, or the operator said they couldn't help me. So now all night, the ******* have access to my sim card and number and who knows what other information!!! This is absolutely shocking. I will be ending my contract with MTN as soon as possible now.. Enough bad service.</p>
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MTN South Africa's replyOfficial
18 Oct 2016, 11:23Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise which emergency number it is that you dialed. Our standard call centre number is 808 (free from an MTN line). the standard South African emergency numbers will not assist you with stopping your sim.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
MTN South Africa's reply18 Oct 2016, 11:23
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise which emergency number it is that you dialed. Our standard call centre number is 808 (free from an MTN line). the standard South African emergency numbers will not assist you with stopping your sim.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,