SP
Simon P
1 reviews | Active since Feb 2015
28 Feb 2015, 17:36
Shocking delays (2 weeks) - sending itemised bill
Don't even have the energy to type this after spending 35 minutes on the phone with \customer services".<br> I've been phoning MTN for the past two 2 weeks trying to get an itemised bill. The first few times it seems they didn't even log the request in the system.<br> Now it seems they have to prior entries on the system"
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Replies (1)
MTN South Africa's replyOfficial
05 Mar 2015, 10:55Hello simonpatonza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Itemised billing was sent to you by Leon Bradfield on 28/02/2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Itemised billing was sent to you by Leon Bradfield on 28/02/2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
MTN South Africa's reply05 Mar 2015, 10:55
Official
Hello simonpatonza,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Itemised billing was sent to you by Leon Bradfield on 28/02/2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Itemised billing was sent to you by Leon Bradfield on 28/02/2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***