Shocking Custormer Service

<p>What shocking customer service you have, MTN.</p> <p>I have been a customer for years now with you (since 2012). I have two contracts, I pay every month, have not missed a single payment and give you no hassle. </p> <p>I am due for an upgrade January 2017. My handset is not what it is suppose to be, my battery life doesn't last very long anymore - I am going on holiday in December and don't want to travel with such an unreliable phone.</p> <p>So, I asked to upgrade 1 month early, which I am allowed to, and guess what, after years of being loyal to you where you get payments every month, you go and disapprove my application for an upgrade. Really???</p> <p>I cant wait to cancel my contracts with you!</p>