Shocking Customer Service - New MTN user *RECYCLED SIM*

Good day MTN,

Absolutely shocking service received from one of your branches in the Western Cape. Firstly, after taking out a new contract with MTN I did not expect to be given a RECYCLED sim. I have been bombarded with messages/phone calls from debt collectors and family/friends of the sim's previous user. Furthermore, I am unable to use WhatsApp on this number as the previous user is still active on the Whatsapp profile registered under my new number.

Secondly, when made aware of the issue, the branch whereby the contract was taken out has done absolutely nothing to resolve the problem and has been of no assistance at all. The issue was forwarded to the MTN head office but, after three months, still no reply has been received. No feedback was ever received from the MTN employees and I constantly had to follow up myself by either phoning or going into the store. Poor customer service.

I have seen that other MTN customers on this platform have experienced the same problem and were given a new number - free of charge. In an attempt to receive the same level of service, I printed these examples for the MTN staff at the store. They then suggested I use Hello Peter to resolve the issue??? Unheard of.

Please assist ASAP by providing a new SIM.