SHOCKING CUSTOMER SERVICE MTN!!

Hi Lebogang

Five days ago you called me and if you remember, you agreed that yoi would call me the next day. I asked you twice, if you would please call me the next day. I am STILL waiting for your call.

I would have thought, that you would have prioritized me, considering the shocking service i have received from MTN, as well as being falsley accused of *****, and wrongly blacklisted by MTN!!!

ONCE AGAIN, I HAVE LOST ALL FAITH IN MTN AND THEIR DISGUSTING TREATMENT OF THEIR CUSTOMERS!!!

YOU SHOULD BE CALLING ME DAILY WITH UPDATES!!!!

DEREK KRUMMECK 08277****5

On Thu, 25 Sept 2025, 17:06 customercare, <***> wrote: Good day Mr. Derek Krummeck,

Thank you for your email.

As per our conversation via telephone at 16:52 on the number 08277****5, I have taken ownership of your query and investigating along with my supervisor. I will keep you updated on the progress and my Supervisor will contact you as soon as we have the matter resolved. Please accept my sincerest apologies for any inconvenience caused to you.

Warm Regards,

Lebogang