Shocking customer service in this day and age
<p>I have a contract for data with MTN. My data is added on 27th of the month. I am still waiting for my data due 27th May 2016 even though MTN has taken my money. I habe spoken to numerous call centre agents and also to 2 supervisors. I was told it would take a few hours, then 24 hours, then 3 to 5 working days - 2 weeks later I am still stuggling to resolve this problem. The supervisors prromise to call back but guess what NO RETURN CALLS.</p> <p>I would like to speak to someone competent who can help me. I just want the service I have paid for.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you were provisioned on 27/05/2016 with your monthly allocation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you were provisioned on 27/05/2016 with your monthly allocation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********