1 reviews | Active since Jun 2016
Shocking Customer Service from MTN and MTN Insurance
<p>After no less that 40 emails (see timeline below), numerous phone queries and visits to Long Beach MTN , after 2 months I am still without my iphone which was sent in for repair. This phone is insured with MTN. I have not received feedback from Insurance, and i have not received a Loan phone as promised by MTN insurance policy.<br />This is unacceptable customer service,</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***