DF
Derek F
1 reviews | Active since Feb 2019
19 Feb 2019, 12:56
Shocking Customer Service from MTN
The Worst Customer Services Dept.. Nobody has any authority to do anything! My Data ( Which is on a contract) ran out on my Modem I logged onto the bank and bought a 10gig bundle for R499 ( Which is a major ******* by the way) On my MTN App it shows I have the Data Available ... BUT BUT BUT . :- Logon to the internet and it says "YOU HAVE RUN OUT OF DATA " It allows you to see the MTN Site only.. I have complained daily , I have a reference # SMC/ ********** 8559 I have been to see the manager at MTN Morningside offices. I keep phoning daily. Everyone tells me the case is being escalated.. NO ONE FROM MTN has contacted me .. Even tho I have given them my cell number , email address etc.. This is definitely an internal MTN program problem that Im sure will effect everyone who tries to top up their data airtime !!! .. MTN's high level service SUCKS !!!!! .... MR CEO of MTN .. Contact me and I will explain
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Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
20 Feb 2019, 10:49 Good day Derek Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. As per our telephone conversation, I have updated the information on your ref. I will try my best to get a technician to call you. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply20 Feb 2019, 10:49
Official
Good day Derek Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. As per our telephone conversation, I have updated the information on your ref. I will try my best to get a technician to call you. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
DF
Derek F's updateReviewer Update
20 Feb 2019, 19:44Roanne from the MTN Complaints Management Team contacted me this morning ( Wed 20th Feb )
She informed me the case will be escalated and they will come back to me.
The time is now 7.36pm ( Wed 20th Feb ) and again , NO-one has responded.
AND AND AND .. Guess What ! .. STILL NO DATA AVAILABLE ON MY MODEM !!!
I bought this 10gig Data bundle on Friday 15th Feb for R499 ( And YES MTN Took the money )
BUT did they give me the Data to use ?.. ANSWER NO NO NO !!!
So , its now 5 Days later and I still dont have the Data to get onto internet.
Roanne .. PLEASE ESCALATE THIS TO THE SYSTEMS ARCHITECTS OF MTN ... This is a SERIOUS PROBLEM !!!!!
DF
Derek F's update20 Feb 2019, 19:44
Reviewer Update
Roanne from the MTN Complaints Management Team contacted me this morning ( Wed 20th Feb )
She informed me the case will be escalated and they will come back to me.
The time is now 7.36pm ( Wed 20th Feb ) and again , NO-one has responded.
AND AND AND .. Guess What ! .. STILL NO DATA AVAILABLE ON MY MODEM !!!
I bought this 10gig Data bundle on Friday 15th Feb for R499 ( And YES MTN Took the money )
BUT did they give me the Data to use ?.. ANSWER NO NO NO !!!
So , its now 5 Days later and I still dont have the Data to get onto internet.
Roanne .. PLEASE ESCALATE THIS TO THE SYSTEMS ARCHITECTS OF MTN ... This is a SERIOUS PROBLEM !!!!!
DF
Derek F's updateReviewer Update
20 Feb 2019, 19:48If this problem is not corrected by Tomorrow morning 9am , I will Share this complaint on ALL Social medias available !!
DF
Derek F's update20 Feb 2019, 19:48
Reviewer Update
If this problem is not corrected by Tomorrow morning 9am , I will Share this complaint on ALL Social medias available !!
DF
Derek F's updateReviewer Update
21 Feb 2019, 22:01Its now 9.21pm on Thursday Night 21 Feb. ( Its now 7 Days later after I bought the data bundle ) ..STILL NO JOY AND STILL NO CALLS FROM TOP MTN TECHNICAL PEOPLE !!! ... I have now asked for this account to be Cancelled with ZERO Cost to me and ZERO owing to MTN !!! .. I await their response. .. MTN Customers who top up their data bundles via the bank .. BEWARE !!!!!!
DF
Derek F's update21 Feb 2019, 22:01
Reviewer Update
Its now 9.21pm on Thursday Night 21 Feb. ( Its now 7 Days later after I bought the data bundle ) ..STILL NO JOY AND STILL NO CALLS FROM TOP MTN TECHNICAL PEOPLE !!! ... I have now asked for this account to be Cancelled with ZERO Cost to me and ZERO owing to MTN !!! .. I await their response. .. MTN Customers who top up their data bundles via the bank .. BEWARE !!!!!!
MTN South Africa's replyOfficial
25 Feb 2019, 08:41Good day Derek
As per our conversation last week, i did advise that the data was used not missing.
You however stated that you were not able to connect on the days that i stated you connected.
The ref was logged for investigation and for the technical team to contact you.
This is not an engineering issue like you mentioned the data was loaded and used, the reason it was logged for investigation was because you stated you did not use the data.
I have asked for a technician to make contact with you asap.
Regards
Roanne
As per our conversation last week, i did advise that the data was used not missing.
You however stated that you were not able to connect on the days that i stated you connected.
The ref was logged for investigation and for the technical team to contact you.
This is not an engineering issue like you mentioned the data was loaded and used, the reason it was logged for investigation was because you stated you did not use the data.
I have asked for a technician to make contact with you asap.
Regards
Roanne
Best regards,
MTN South Africa's reply25 Feb 2019, 08:41
Official
Good day Derek
As per our conversation last week, i did advise that the data was used not missing.
You however stated that you were not able to connect on the days that i stated you connected.
The ref was logged for investigation and for the technical team to contact you.
This is not an engineering issue like you mentioned the data was loaded and used, the reason it was logged for investigation was because you stated you did not use the data.
I have asked for a technician to make contact with you asap.
Regards
Roanne
As per our conversation last week, i did advise that the data was used not missing.
You however stated that you were not able to connect on the days that i stated you connected.
The ref was logged for investigation and for the technical team to contact you.
This is not an engineering issue like you mentioned the data was loaded and used, the reason it was logged for investigation was because you stated you did not use the data.
I have asked for a technician to make contact with you asap.
Regards
Roanne
Best regards,
DF
Derek F's updateReviewer Update
25 Feb 2019, 08:49Hi Roanne .. Please Check Ref [#82965] as well as [#SMC/ ********** 8559] .. You have completely misunderstood this problem ! .. I had to use the data on my phone as a local hotspot to get to the internet. THIS PROBLEM RELATES TO SIM ********** 765 !!! .. Its now 10 Days Later and I still Cannot get access to the Data I bought.. Therefore , Please read the Ref [#82965] .. I want my account credited with the R499 TODAY !!!!
DF
Derek F's update25 Feb 2019, 08:49
Reviewer Update
Hi Roanne .. Please Check Ref [#82965] as well as [#SMC/ ********** 8559] .. You have completely misunderstood this problem ! .. I had to use the data on my phone as a local hotspot to get to the internet. THIS PROBLEM RELATES TO SIM ********** 765 !!! .. Its now 10 Days Later and I still Cannot get access to the Data I bought.. Therefore , Please read the Ref [#82965] .. I want my account credited with the R499 TODAY !!!!