Shocking customer service from MTN

<p>On 7 April 2017, I went to MTN Gateway to apply for a new contract for my sister who is currently unemployed. </p> <p> </p> <p>We were assisted by a very arrogant sales person by the name of Dhiraj who was adamant on making us take the Samsung Galaxy S7. </p> <p> </p> <p>So he assisted us with an application for a new contract for the Samsung Galaxy S7 but made me feel quite terrible by some of the things he said. We however continued with the application, I also asked him if my sister's prepaid cell number could be used for the new contract and he said that there shouldn't be a problem.</p> <p> </p> <p>I signed the application forms and was told by Dhiraj that he would submit them and if approved he would contact me by close of business the next day, Saturday 8 April 2017.</p> <p> </p> <p>Well I didn't hear anything from Dhiraj and by Wednesday, 12 April 2017, I was still waiting and contacted the store myself. The person who answered the phone took my details and said he would phone me within 5 minutes which didn't happen. I did get an sms to say my application had been received and reviewed and approved. </p> <p> </p> <p>I then received a call from Dhiraj and he said that I can fetch the phone as he works until 19:00 but I said I will be there the next day. </p> <p> </p> <p>I then phoned my sister to tell her that we would fetch the phone on Thursday, 13 April 2017. She then told me that she would prefer to get the Sony Experia XZ instead and if I could phone Dhiraj to find out. I did but had to leave a message for him to phone me back because he was busy. No surprise, he didn't phone me.</p> <p> </p> <p>I phone Dhiraj on Thursday morning to ask if the phone could be changed from the Samsung Galaxy S7 to a Sony Expedia XZ. He said no and that they didn't have any in stock. I subsequently asked him to confirm when my application had actually been submitted because we were in the store on the 7th but I only received an sms on the 13th after I had phoned MTN Gateway. </p> <p> </p> <p>I told him that I want to cancel the entire application and to reverse the change of my sister's cellphone number from prepaid to contract. He was obnoxious and rude and said that I only want to cancel everything because I didn’t want the Samsung Galaxy S7 anymore.</p> <p> </p> <p>To be quite honest I have received such bad service from any MTN staff and was quite disgusted with his service which I told him and one of the colleagues that works with him.</p> <p> </p> <p>I expressed my dissatisfaction constantly to Dhiraj and pleaded with him sometimes raised my voice that I just wanted the whole application etc cancelled but he refused and just kept on giving excuses.</p> <p> </p> <p>The constant excuse he used was that my sister's sim card was already in use with the benefits which is untrue. Yes it was and is in use because it is her number and a prepaid at that.</p> <p> </p> <p>He just constantly refused to assist me in cancelling the whole application etc. </p> <p> </p> <p>I am so appalled at his service and want nothing more to do with the MTN Gateway store or Dhiraj for that matter.</p> <p> </p> <p>All I want is the new application to be cancelled and my sister's number to remain a prepaid number.</p>