Shocking Customer Service and Application Process

I app**** for an MTN contract 3 weeks ago (Going on 4 weeks) and haven't heard ANYTHING from them, unless I call to follow up. So there are no problems, my application has been approved, everything has been processed. I received and SMS 2 days after my application saying - "Application Approved..." And still, nothing. I haven't gotten the phone, I haven't gotten a sim card, it's just a constant hold up.

Every time I call, I get the same answer - "The phone you requested has been out of stock for 2 weeks/ 3 weeks/ 4 weeks...." and I'm pretty sure if I call again the answer is going to change to 5 weeks.

The shocking thing is, I can call till I'm blue in the face... no one is going to do anything about it. Because really, what's customer service.... Spoiler Alert - MTN has none.

I've checked with Vodacom, CellC and Telkom, if I apply with them, I'll get the phone within 48 hours. Not to mention that I can buy the phone, cash, on takealot for half the price MTN are selling it for.

I work with all of these providers, and honestly, when it comes to business lines MTN can be pretty good. Personal lines.... Don't even bother. They don't care.

I app**** for a data line in November and it also took two weeks before I heard anything. I got the - "Please let me know when will be a convenient time to contact you.." email eventually. It's been 4 months... Still waiting for the conveniently timed phone call.

So really, I shouldn't be surprised.

I'll be going in this weekend to cancel my application in store.(Probably going to leave a review here again within the new month because the debit order is still going to go off my account, I see that also happens constantly.)

Be smart, shop around.