Shocking Customer Service.

DISGUSTING service received from MTN customer care. I was contacted 4 months ago by a consultant to confirm if I would like my contract to shift to pay as you go as the contract ended on 16 January. I requested that the contract be cancelled once the last payment is made and it not be renewed on a pay as you go. This was not done, and now I’m expected to pay double on a pay as you go contract for failure to process my request on MTN’s end. The service I received over the telephone this morning was absolutely horrific, the billing department refused to confirm that I was through to their department until I verified my information and advised them of my concerns who then further transferred me to retentions where I was explaining my concerns and requesting assistance and the lady just transferred me to upgrades. Upgraded then transferred me back to retentions where no assistance was provided. I am shocked at the level of service I have received this morning. Have absolutely no words!