1 reviews | Active since Mar 2013
SHOCKING CUSTOMER SERVICE
<p>HI. I have been trying to do a change of ownership for months as my company wants us to transfer all our lines into our persional names but no one at MTN is interested in assisting with this. Even the key accounts manager that looks after our company account cannot be bothered to follow up on the progresss of this. HIs name is Stanley Makhubu. My ticket was logged with several MTN employees to help, but no one responds to emails! The following people are useless: Lucky Mathebula, Bongimpilo Zulu, Marissa Balli , Rachael Simwanza, Karen Fourie and Denis Charnock. No wonder people are porting out of MTN!</p>
Good Day Traceyellington,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier the matter has been resolved, we are glad that we could serve you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Traceyellington,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier the matter has been resolved, we are glad that we could serve you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,