1 reviews | Active since Mar 2009
Shocking Customer Service
I doubt there are enough characters to describe the appalling service that is MTN!!! Contact the call centre and you have to ask if the agent is online because only a handful are online! They cannot transfer you, so you have to keep calling back to find one who is online.<br> <br> Never have I experienced more shocking service in my life!! As of 10 April I will be closing my account and moving to Vodacom where I am sure it will be better.<br> <br> Log an issue and I have to follow up with an email in 3 days???? Really???<br> <br> You suspend my ipad sim with no notification and then charge me an additional R600 for data that I have never been charged in the last however many years (which I see on my billing today only). I pay via debit order yet you suspended??? Then to add insult to injury it takes about 10 consultants to tell me the reason I cannot get back online is because I have no data???<br> <br> Can someone who knows what they are talking about please contact me to resolve and at the same time advise how I go about not being a customer on 10/04/2016 because MTN is nothing but pathetically useless! <br> <br> I wouldn't recommend you to my worst enemy!!!<br>
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The system shows that your Ipad data sim was suspended due to the bill limit amount that was set was reached. The line is unsuspended and it is currently in use.
Kindly be advised that the billing department validated the data charges to be correct for the invoice dated 2016-04-01. A request has been logged with the billing department to email the URL report for the invoice dated 2016-01-01 to 2016-03-01, REQ:***.
Please be advised that you would forfeit your data bundles available on your number when you migrate to prepaid. We advise that you use up your data bundles before requesting for the migration to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
The system shows that your Ipad data sim was suspended due to the bill limit amount that was set was reached. The line is unsuspended and it is currently in use.
Kindly be advised that the billing department validated the data charges to be correct for the invoice dated 2016-04-01. A request has been logged with the billing department to email the URL report for the invoice dated 2016-01-01 to 2016-03-01, REQ:***.
Please be advised that you would forfeit your data bundles available on your number when you migrate to prepaid. We advise that you use up your data bundles before requesting for the migration to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,