CT
Clair T
1 reviews | Active since Dec 2010
05 Aug 2015, 11:35
Shocking Customer Service
I have been trying to reach someone from MTN since Monday. The online chat is not working so i have emailed Nosipho Moses about 5 times in the last 3 days and have not received a single response. I owe R349 on my account so my phone has been disconnected. I have requested since Monday if they could please reconnect my phone and I will make the payment by Tuesday 11 August. No one is responding to my plea. Absolutely shocking how one can just simply be ignored for 3 days straight. I have even submitted a request on the MTN site and no one has responded.
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MTN South Africa's replyOfficial
20 Aug 2015, 09:39Hello Clair2812,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment. The sim card was reconnected on 6/08/2015.
We would like to assure you that we are actively working to improve our service levels
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment. The sim card was reconnected on 6/08/2015.
We would like to assure you that we are actively working to improve our service levels
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply20 Aug 2015, 09:39
Official
Hello Clair2812,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment. The sim card was reconnected on 6/08/2015.
We would like to assure you that we are actively working to improve our service levels
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment. The sim card was reconnected on 6/08/2015.
We would like to assure you that we are actively working to improve our service levels
Regards
Thabelo
REQ:***
Best regards,