Shocking customer service

I signed up for a business sim only deal ( ********** 527) on 1 October 2018. I had to wait until the end of October in order to finally receive my SIM card which was delayed on several occasions due to it being sent to the wrong province several times. Then there was an issue with my SIM card being activated and it was inactive for the first few days. It eventually got activated BUT I still had not received my minutes / data / SMS. After much debate I was then told that I will only receive my minutes / data / SMS on 6 November. Another unnecessary wait. On 6 November I only received the following: 200 minutes 1.5 gig data 200 SMS As opposed to what I signed up for: Sim only contract:

MTN Made For Business M ( ********** CT189) @ R329p/m

200 Anytime Min + Free 200 Anytime min = 400 Anytime Minutes

200 SMS’s + Free 500 SMS’s = 700SMS’s

1.5 GB Data + Free 5GB Data = 6.5GB Data

I am not at all satisfied with the service that I have received from MTN and I don't plan on leaving this matter unresolved or unheard of.

I have also received my statement recently and MTN has billed me prorata from 24 October??? How is this possible if I never received any prorata minutes / data / SMS? I had to wait until 6 November to receive my monthly minutes, data and SMS.