SC
Sarah C
1 reviews | Active since Nov 2013
01 May 2018, 16:47
Shocking customer service
I had a sim swap 3 weeks ago, my phone still does not connect to the network. I have gone into an MTN store 5 times and my phone still doesn’t work, first they said there was a network update so I should wait a couple of hours turning my phone off and on again. I did that and returned after 2 days of my phone not working. They told me to be patient. I returned the next weekend and waited 40 minutes to be seen only for them to say they are not sure why it wasn’t working and that they would supposedly escalate my request. I think this is appalling service. I emailed customer care twice and have still not received any response.
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MTN South Africa's replyOfficial
10 May 2018, 15:55Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we glad to hear that the sim swap problem have been resolved accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply10 May 2018, 15:55
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation we glad to hear that the sim swap problem have been resolved accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,