NJ
Nicolette J
1 reviews | Active since Mar 2018
02 Mar 2018, 09:33
Shocking customer service
I emailed MTN on 01/02/2018 as per the email loaded on their website ********** to update my debit order. I have tried to call 083 1 808 3 times today to find out what is happening as no debit order has gone off and the phone has been disconnected everytime after holding on for over 10 mins. Shocking service. I am sorry I renewed my contact last year.
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MTN South Africa's replyOfficial
02 Mar 2018, 09:43Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we cannot pick up your information as the cell number provided is not in our books. Kindly provide us with the said MTN cell number or your ID number,
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply02 Mar 2018, 09:43
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we cannot pick up your information as the cell number provided is not in our books. Kindly provide us with the said MTN cell number or your ID number,
Kind regards,
Ishie.
Complaints Management Team.
Best regards,