1 reviews | Active since Feb 2018
Shocking customer service.
21 Feb went into the Whale coast Mall to buy WiFi Data. Was told that I should go to Pep stores as the “lady in charge” was logging returns on one of the computers and the new sales lady didn’t have a log in for either of the other two computers! Is there business so good that they can rudely turn customers away like this. I Then had the misfortune of phoning them at 808 for the same request and the data was put on my phone instead of my modem! On requesting that this be transferred I was told I made the mistake and they could not fix it! MTN your attitude and customer service is disgusting.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the service received from Whale Cost.
We have sent the request to the 808 call center supervisors to pull the recording and give feedback on the outcome.
With the ID number we only pick up your voice package and no data package.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the service received from Whale Cost.
We have sent the request to the 808 call center supervisors to pull the recording and give feedback on the outcome.
With the ID number we only pick up your voice package and no data package.
Kind Regards,
Alice van der Merwe
Complaints Analyst