Shocking Customer Care Service From MTN

My story begins on 1 June 2021, when a direct debt came off my account of R3684.07 from MTN SpBA ***. I immediately went to the MTN Branch at Cascades, Pietermaritzburg to query the payment. I spoke to the consultant Sharon, who logged a query to the customer care centre. I have never back from her or the customer care. On 7 June I emailed the MTN customer centre (Ref ***) asking them to supply copies of anything pertaining to this payment. MNT customer center said that this information was requested from HiFi corporation, Newpark shopping Centre 1b Kimberley, as this is seemingly where the transaction took place. On the 14 June, having not heard from anyone I emailed again to find out the progress that had been made. MNT came back to me stating that the matter had been escalated to the regional and area manager of Hifi Corp, Kimberly to assist me and provide the information I needed. On the Thursday the 17 June – after hearing NOTHING from either MTN or Hifi Corp – my MNT cellphone account was suspended, and I can no longer use my data or phone out. I find it totally unacceptable that I have had no reply form either MTN or Hifi Corp, Kimberly – I live in Pietermaritzburg and have never had any dealings with Hifi Kimberly. On MTN’s own admission there is no documentation or lease agreement that allowed MNT to debt my account and instead of assisting me – MNT suspended my account. I have been a loyal and good customer for years and to be treated in such a way is beyond disgusting. When I contacted MNT today – they wanted me to provide all the information AGAIN and start the whole process AGAIN. I hold both MNT and Hifi Corp responsible and expect this matter to be resolved ASAP.