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carolyn O
1 reviews | Active since May 2015
07 May 2015, 08:48
shocking customer care division!
I have Been waiting today is the 7th working day and MTN customer care has still not responded. I am 2 weeks without a handset yet a collection number. When I ask who else can help apparently only by emailing customer care. I am shocked since like most people I believe customer care should call a customer and respond. This is seriously disappointing!
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MTN South Africa's replyOfficial
19 May 2015, 14:38Hello carolynogle,
Thank you for your post
Apologies for the delayed response and inconvenience caused.
As per our telephone conversation, client will go to the store and choose another handset, the store will adjust a to a new package and we can reverse it to the old package.
Regards
Bongi Nsope Assoue
Thank you for your post
Apologies for the delayed response and inconvenience caused.
As per our telephone conversation, client will go to the store and choose another handset, the store will adjust a to a new package and we can reverse it to the old package.
Regards
Bongi Nsope Assoue
Best regards,
MTN South Africa's reply19 May 2015, 14:38
Official
Hello carolynogle,
Thank you for your post
Apologies for the delayed response and inconvenience caused.
As per our telephone conversation, client will go to the store and choose another handset, the store will adjust a to a new package and we can reverse it to the old package.
Regards
Bongi Nsope Assoue
Thank you for your post
Apologies for the delayed response and inconvenience caused.
As per our telephone conversation, client will go to the store and choose another handset, the store will adjust a to a new package and we can reverse it to the old package.
Regards
Bongi Nsope Assoue
Best regards,