1 reviews | Active since Dec 2017
Shocking call centre service
MTN your service is shocking. I just want to cancel my contract but you cut me off 3 times. No direct number to your cancellations department?? Even though I quoted the reference number given on the first call I still had to go through all the questions on each call. Now I have to wait 48 hours for someone to phone me back which I very much doubt they will!!
Thank you for your post.
We sincere apologized for any inconvenience incurred
We have escalated the complaint to the Retentions department to contact and assist you with the set up for the cancellation of the contract.
This contract only expires 2018-12-02.
If you request for the number to be cancelled from the network, termination date will be set up for the 2-12-2018. (30 days notification )
If you request for the contract to be cancelled and to keep the number on prepaid function, this can be done a day after the contract expires, no 30 days cancellation is requested. All blance left on sim card will be lost.
All airtime, data , sms and minutes need to be used up before prepaid migration is done, if not used up all left on the sim card will be lost after 2-24 hours.
After prepaid migration is done and the cell number is not used to make calls in +-90 days the cell number will be pulled back to the network and allocated to a different user.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred
We have escalated the complaint to the Retentions department to contact and assist you with the set up for the cancellation of the contract.
This contract only expires 2018-12-02.
If you request for the number to be cancelled from the network, termination date will be set up for the 2-12-2018. (30 days notification )
If you request for the contract to be cancelled and to keep the number on prepaid function, this can be done a day after the contract expires, no 30 days cancellation is requested. All blance left on sim card will be lost.
All airtime, data , sms and minutes need to be used up before prepaid migration is done, if not used up all left on the sim card will be lost after 2-24 hours.
After prepaid migration is done and the cell number is not used to make calls in +-90 days the cell number will be pulled back to the network and allocated to a different user.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,