Shocking Bill

My account was taken over from Nashua Mobile in November and since then I have been charged more than what I was supposed to be charged. <br> I called MTN 26 Nov 2015 and spoke to PALESA (***) whom confirmed that both my numbers would be on a MyChoice contract with a limit of R20 per line as I wanted the choice to top up AND NOT AN OPEN LINE. Yes, I requested this from Nashua and it wasn't done, so I didnt complain about my bill being over by just under R300 as I knew it would take time. PALESA assured me that my lines were limited.<br> January statement comes and I am charged just over R200 more. February statement comes and I am charged R1700 MORE. WTH???<br> I should NOT have been charged more than R1048.8 (Incl VAT) if my limit were set!!!<br> Called today, Simphiwe Mazibuko assisted well and confirmed both limits were set at R20 (as requested in November) - great service from her, until the call cut and here I am 2 hours later and NO call back. <br> Your customer service is obviously not a very high priority, if a priority at all, judging by the 11000+ complaints on Hello Peter in the last 12months...that equates to approximately 1000 dissatisfied customers per month - SHOCKING!!!