SHOCKING AND UNPROFESSIONAL SERVICE FROM MTN

MTN never fails to shock me any longer with their shoddy, shocking and unprofessional service. I received an SMS this morning advising that MTN has not received payment and to "stay connected" I must pay R1447-00. They quote a billing reference number BA***. I have a debit order in place and for years have been paying via the debit order.

I called their call centre and they advised that there is a problem with credit cards and MTN will no longer be accepting credit cards for debit orders. WHY ON EARTH DID THEY NOT COMMUNICATED THIS TO THEIR CUSTOMERS instead of a threatening message to pay to stay connected.

What is wrong with these people. It seems that most of them there are brain dead with no understanding of customer relations. I have 3 products with MTN. I CANNOT WAIT FOR MY CONTRACT TO BE OVER SO I CAN MOVE TO ANOTHER SERVICE PROVIDER.