Shocking and Unhelpful
Good Day
I really am getting frustrated at the moment and just want answers.
I Was Speaking to Edith from the repair Centre
I sent my phone 2 months Ago (IMEI No.: ********** ********** 6) and it is coming loose already and my screen only sometimes work. She said I would need to wait till Friday for Answer. Been CC: Muhammad Moosa but with No Luck. Starting to lose my Mind.
Muhammad Doesnt have the courage to reply
I just want a complete Refund because I need this phone for Work and I can’t sit without a phone for another 2 months while you fix what should have been fixed in the first Place.
I Will NEVER recommend MTN to Anybody this is Shocking Service and I want Something Done Right away
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MTN South Africa's replyOfficial
10 Sept 2017, 20:51Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply10 Sept 2017, 20:51
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,