KM
Karabo M
1 reviews | Active since Aug 2014
23 Nov 2015, 10:32
Shocking!
Lol wow, it's okay no one at Mtn knows what they are doing I am totall convinced now. <br> Even Siphumezo who is suppose to handling your Hello Peter complaints doesn't know anything also, I'm sure his manager too, who ever the manager is, I want him or her to call me and tell me if this is really how you guys sort out problems, you just respond to a complaint and give me a number, you call that sorting out my problem? <br> Did Siphumezo actually both reading my complaint or did he just go into the account and pass on the blame and responsibility to someone else? And thats it? <br> I have called New generation and guess what, my problem isn't sorted out... how many times must I say this, the service provider is MTN and it is your ****ing responsiblility to sort out problems, regardless of whoever you guess sold my sim card to. <br> Unless it's simple guys, please remove my number of your service and I'll go to Voda or Cellc. <br> I am tired of your ****... <br>
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Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 12:01Hello KabzE,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the number provided but there was no answer.
As we cannot view your details on our systems the sim swap will have to be done by Mobile plus. I called them on your behalf and they advised that you can call them they will give you their banking details where you can deposit the money in for the new sim card. They will do the sim swap and have the sim card delivered to you.
Please call them on ***.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the number provided but there was no answer.
As we cannot view your details on our systems the sim swap will have to be done by Mobile plus. I called them on your behalf and they advised that you can call them they will give you their banking details where you can deposit the money in for the new sim card. They will do the sim swap and have the sim card delivered to you.
Please call them on ***.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply24 Nov 2015, 12:01
Official
Hello KabzE,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the number provided but there was no answer.
As we cannot view your details on our systems the sim swap will have to be done by Mobile plus. I called them on your behalf and they advised that you can call them they will give you their banking details where you can deposit the money in for the new sim card. They will do the sim swap and have the sim card delivered to you.
Please call them on ***.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on the number provided but there was no answer.
As we cannot view your details on our systems the sim swap will have to be done by Mobile plus. I called them on your behalf and they advised that you can call them they will give you their banking details where you can deposit the money in for the new sim card. They will do the sim swap and have the sim card delivered to you.
Please call them on ***.
Regards
Thabelo
REQ:***
Best regards,