SHOCKING

In Feb, we downgraded to a cheaper 2 GIG R119 TOPUP package and end of month got a huge bill which is currently on R4700 . The consultant placed us on a 6 month contract instead of a 24 month contract. He also messed with the settings on the handset. We have been back to the store over 15 times to rectify this but even after the 2 month strike , they have not fixed it. They have subsequently dismissed the consultant that messed up everything and have admitted to all their faults. But still they insist that this is all our fault. We signed for a TOPUP package which means that when the allocated data is finished, you then need to top up. The package should not allow you to continue data usage beyond the 2GIG. The have also disconnected all our line's and they are demanding over R5000 to be paid. We have done nothing wrong. We signed up for a package that we were not given correctly and we are now being forced to pay for something we did not want or ask for. They have sent the query to head office and nothing is being done to rectify this. It's been over 9 months now. We just want to be treated fairly. Please help.