BT
Bev T
1 reviews | Active since Jun 2017
29 Jun 2017, 10:21
Shocking!!!
<p>I closed an account with MTN last year which they put on record, to be phoned a month later to be told I still owe money, when I went into the Newton Park Branch of MTN I was told then that I don't owe anything. Unfortunately due to staff turnover I have had to deal with 3 different people. On applying for a bond I am now told that I have a LEGAL account with MTN! I want this sorted out as in yesterday but have to wait 21 days for this to be sorted which is TOTALLY UNACCEPTABLE. I need this sorted out TODAY.</p>
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
29 Jun 2017, 10:58Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the matter has been escalated to the Legal supervisory team for assistance.
Kind regards,
Ishie
Best regards,
MTN South Africa's reply29 Jun 2017, 10:58
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the matter has been escalated to the Legal supervisory team for assistance.
Kind regards,
Ishie
Best regards,
BT
Bev T's updateReviewer Update
03 Jul 2017, 09:10Good Day,
Still haven't heard anything from anyone.
I need this sorted urgently.
BT
Bev T's update03 Jul 2017, 09:10
Reviewer Update
Good Day,
Still haven't heard anything from anyone.
I need this sorted urgently.
BT
Bev T's updateReviewer Update
04 Jul 2017, 12:49Good Day,
This is my second reply as no-one has contacted me about this matter.
It is extremely urgent as this was not my error.
BT
Bev T's update04 Jul 2017, 12:49
Reviewer Update
Good Day,
This is my second reply as no-one has contacted me about this matter.
It is extremely urgent as this was not my error.
BT
Bev T's updateReviewer Update
05 Jul 2017, 15:07Good Day,
Yet another day has passed and no response from anyone. This is not acceptable service.
Please could someone sort this out urgently?
BT
Bev T's update05 Jul 2017, 15:07
Reviewer Update
Good Day,
Yet another day has passed and no response from anyone. This is not acceptable service.
Please could someone sort this out urgently?