MR
Mondli R
1 reviews | Active since Dec 2015
14 Nov 2016, 14:49
Shocking
<p>I have had a problem with mtn for over 6 months now. My issue started with someone in Mtn (maponya mall) using my sim card as I took the phone back in, after there was a problem with the device. This person has been using the sim card ever since December 2015. My issue is that, it's affecting my account and I have tried numerously to try get people from legal and retentions to rectify the issue at head office but with no luck.</p> <p> </p> <p>I have been inconvenience so much by this issue and Mtn's lack of action that if this issue is not taken seriously, I will have to take legal action. None of the people who have "helped me" have tried to improve the situation. The account in question A ********** .</p> <p> </p> <p>The number that needs to be removed: ********** of my account and investigated.</p>
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MTN South Africa's replyOfficial
16 Nov 2016, 14:35Good afternoon Radebe
Thank you for bringing this to our attention.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have tried contacting you on your number *** at about 2.16pm with no luck. The matter has been escalated to the ***** Department for urgent attention and to contact you with feedback.
We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
Request ***
Best regards,
MTN South Africa's reply16 Nov 2016, 14:35
Official
Good afternoon Radebe
Thank you for bringing this to our attention.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have tried contacting you on your number *** at about 2.16pm with no luck. The matter has been escalated to the ***** Department for urgent attention and to contact you with feedback.
We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
Request ***
Best regards,