cV
colin V
1 reviews | Active since Nov 2015
14 Nov 2015, 00:02
shocked at what is happening.
I went to Mtn applying for a contract on a 3 year term. After waiting 45 min for the salesman to attend to me I get declined. I have a truworths account which has never been paid late. The salesman was slacking, ****y and utterley unpleasant. I asked him why i got declined and with a grin he said affordability. What utter nonsense. I can afford 5 of those contracts if i wanted to. Im just so disappointed as Mtn has always been my first choice and now this happens. I cant believe what customer service has become like. The worst part is I'm just trying to start a life and thats what i get. Pathetic.
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MTN South Africa's replyOfficial
16 Nov 2015, 11:04Hello supersmile92,
Thank you for your post.
We apologise for the inconvenience experienced and the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for a contract line or not. The contract application was declined due to not meeting the MTN acceptance criteria.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced and the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for a contract line or not. The contract application was declined due to not meeting the MTN acceptance criteria.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply16 Nov 2015, 11:04
Official
Hello supersmile92,
Thank you for your post.
We apologise for the inconvenience experienced and the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for a contract line or not. The contract application was declined due to not meeting the MTN acceptance criteria.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced and the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for a contract line or not. The contract application was declined due to not meeting the MTN acceptance criteria.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***