SHOCKED AND DISBELIEF

RE: CLWSC***<br> <br> I have very disgusted with the repair centre's service.<br> <br> I sent my phone in on the 15 March 2016 for a camera that is not working and software upgrade.A week later on the 24th March I received an sms saying that I need to pay a sum of money. I contacted the Contact Centre via email and chatted to a consultant and was told that it was my usb port that was damaged. I carried via emails etc until the consultant contacted the technician and a photo was emailed of the damage and to my horror I could see the photo was terrible and surely the saleperson would have noticed and I would never do such a thing. The query is I noticed the photo was taken on the 18th March and how come I then got the quote a week later on the 24th March. It does not add up.<br> <br> I have now paid but still no confirmation of payment and I still believe it is not my phone.<br> <br> When I receive a phone I will be checking the IMEI number in the phone to check it matches my IMEI number of my phone I handed in.<br> <br> Please investigate as this is my first repair in over ten years with MTN.<br> <br> Thank you