SH
Sean H
1 reviews | Active since Mar 2012
11 Jul 2015, 18:59
Shocked....
Incorrect. It has taken 1 full week. And it was only solved when an Auditor Walked into the Clearwater store. I have been 7 times to 3 different stores. My number was wiped off the network so I lost all my free minutes, sms and data. SO now I am incurring a bill beacuse of no services which I paid for. Now it has been 2 weeks. Shocked. The Clearwater store as looged a query but the 808 cantre said the number is expired. Shocked again.<br> Please tell me why i must stay with such a network...<br>
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 09:07Hello seansho,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We are aware of the costs that you've incurred due to the services (SMS, Data & Minutes) not being active.
We've perused your account and see that a request for the bundles to be activated has been logged (REQ:***) and for the account to be credited accordingly (REQ:***). We assure you that the account will be corrected.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We are aware of the costs that you've incurred due to the services (SMS, Data & Minutes) not being active.
We've perused your account and see that a request for the bundles to be activated has been logged (REQ:***) and for the account to be credited accordingly (REQ:***). We assure you that the account will be corrected.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply30 Jul 2015, 09:07
Official
Hello seansho,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We are aware of the costs that you've incurred due to the services (SMS, Data & Minutes) not being active.
We've perused your account and see that a request for the bundles to be activated has been logged (REQ:***) and for the account to be credited accordingly (REQ:***). We assure you that the account will be corrected.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We are aware of the costs that you've incurred due to the services (SMS, Data & Minutes) not being active.
We've perused your account and see that a request for the bundles to be activated has been logged (REQ:***) and for the account to be credited accordingly (REQ:***). We assure you that the account will be corrected.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,