LB
Lydia B
1 reviews | Active since Mar 2015
17 Mar 2015, 13:30
SHOCKED
I went into MTN Vincent park, East London on the 16th March 2015 and I was assisted by Samantha. I needed assistance with my newly upgraded phone which was a blackberry 9720. I had received it the previous day and returned to the store yesterday to ask for help as I didn't understand how to adjust the brightness of my screen as it was too dark and there was also a flashing green light. Samantha got extremely rude and irritable with me and actually upset me so much that I left the store shaking. I have never been treated in that way before. I have been a customer at MTN for at least 15 years and I am terribly hurt and shocked at the manner in which I was treated as I really do not feel I was asking too much. My daughter went into MTN for me today to ask the lady her name(as she does not wear a name badge), and she asked in a harsh and irritated tone as to WHY she wanted to know her name. My daughter also noticed how badly she treated the african gentlemen in front of her. I feel as a customer that everyone deserves to be treated with dignity and respect no matter what race you are or where you are from.
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MTN South Africa's replyOfficial
24 Apr 2015, 11:19Hello lydiabenkenstein,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the Vincent park store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards,
Charles.
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the Vincent park store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards,
Charles.
REQ:***
Best regards,
MTN South Africa's reply24 Apr 2015, 11:19
Official
Hello lydiabenkenstein,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the Vincent park store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards,
Charles.
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of the Vincent park store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards,
Charles.
REQ:***
Best regards,