LP
Lee P
1 reviews | Active since Oct 2015
16 Oct 2015, 21:03
SHOCKED
I'm shocked. I received a bill from mtn saying my account is in arrears. I called the callcentre and was advised that should just pay my account. I asked why when I paid what was said I should pay. I was then told just pay your account and keep quiet and then they dropped the line on me.I called back again and was advised I don't know what I want.. And call was dropped.. I'm shocked with the way mtn done me in tonight.. I actually cried
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MTN South Africa's replyOfficial
20 Oct 2015, 12:30Hello angry22 ,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated to the relevant supervisory team and our quality assurance and the supervisor of the consultants will deal with the matter internally.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated to the relevant supervisory team and our quality assurance and the supervisor of the consultants will deal with the matter internally.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply20 Oct 2015, 12:30
Official
Hello angry22 ,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated to the relevant supervisory team and our quality assurance and the supervisor of the consultants will deal with the matter internally.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated to the relevant supervisory team and our quality assurance and the supervisor of the consultants will deal with the matter internally.
Best regards
Mantoa
REQ:***
Best regards,