sS
sandile S
1 reviews | Active since May 2015
11 May 2015, 12:57
****y call centre
I absolutely hate having to call mtn call centre, no one ever answer the calls I've been to four different mtn stores and even they can react the call centre. and I don't understand why everything that you need can't be done at the store. I recently settled my account after not being able to pay my account via debit order for about 3 months. I would've been able to explain this earlier had it not been for a ****py call centre. then I email they only rep**** two to three weeks later after sending me later or demand. I paid that amount total amount R2751.50 and asked that they reactive my account via email but no one rep**** to that email. Then I went back to the mtn store they couldn't get through to the call centre. I am really ****ed off by mtn THIS IS *** SERVICE. I'm definitely not going to renew my contract with mtn I'm never letting anyone I know move to mtn
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Shange. ss,
We are truly sorry for the breakdown in service and for the inconvenience caused with trying to get through to our call centre.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the breakdown in service and for the inconvenience caused with trying to get through to our call centre.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Shange. ss,
We are truly sorry for the breakdown in service and for the inconvenience caused with trying to get through to our call centre.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the breakdown in service and for the inconvenience caused with trying to get through to our call centre.
We can confirm that we've been experiencing high call volumes in all our call centres. We have a few other customer channels available for our customers to make contact with us.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,