1 reviews | Active since May 2015
****TY SERVICES.
I'm really annoyed with MTN I have been using this service provider for 16 years, I've loaded airtime on my phone and my airtime doesn't even last me 30 minutes, I have contacted the call centre the whole weekend when agents have not been very helpful, I keep getting told that im connected to the internet while im not. I proved my case by loading airtime and data and switched my phone off, woke up in the morning switched my phone on and still my airtime and data was taken. called yesterday again and spoke to an agent by the name of Lerato who was not helpful at all asked her to put me through to her manager she put me on mute and they disconnected the call. im switching network providers this is ****************, and its very disappointing from MTN all the years ive never had such headache now Its always network issues.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
