****ty service with regards to Insurance Claim

MTN in Canal Walk has the worse service ever. My husband and I went for an upgrade in Jan 2018 and immediately took out insurance for our Huawei P8 lites. However, now that we need to claim after the phone was ****** in April the insurance does not want to pay out Because apparently the phone has not been insured. We have been paying for insurance since Jan. Taufeeq Salie, the sales person, has not been responding to Messages or phonecalls or even attempting to help us in any way when he caused the problem as he was the one who sold the phones to us and did the insurance for our phones. I even spoke to the manageress, Noleen, who assured me that they will do anything in their power to help us but since then we had no feedback from them. She is a **** manager also. She's also not responding to calls and we're suffering the ****ing inconvenience without the phones. This is the worst service I have ever received. I don't ever want to deal with them, they have ******* service. They taking us for fools. We have to use hard earned money to pay and put away ever little bit yet people do this **** to us. They are unprofessional nincom****s who are such *********** idiots. I'm having to pay for a stupid data bundle that I didn't even request and they don't want to stop it or transfer it to the other phone. I asked for a Sim swop but they refuse to do it. They apparently can't find the papers as well. What **** holes lose important documents?! Taufeeq is a *** salesmans, if I never see him it will be even too soon.