MM
Masixole M
1 reviews | Active since Nov 2014
17 Mar 2016, 17:06
****ty service
MTN offers real ****ty service. I can't make a call yet I have airtime. I can't contact their customer support because the automated voice response says they don't recognize my number. What am I paying them for?
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Replies (1)
MTN South Africa's replyOfficial
24 Mar 2016, 09:29Hello MaximusM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the issue is caused by airtime that is reserved by internet applications which are not closed, in such an event kindly be advised that you need to turn the flight mode off and on again.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the issue is caused by airtime that is reserved by internet applications which are not closed, in such an event kindly be advised that you need to turn the flight mode off and on again.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2016, 09:29
Official
Hello MaximusM,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the issue is caused by airtime that is reserved by internet applications which are not closed, in such an event kindly be advised that you need to turn the flight mode off and on again.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the issue is caused by airtime that is reserved by internet applications which are not closed, in such an event kindly be advised that you need to turn the flight mode off and on again.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,